Personal data

What data we process

• Order data: e-mail, Payout details, recipient name for SBP, amounts, addresses and transaction hashes;
• account data if the Client registered: e-mail, name, password hash, Order history;
• technical data: IP address, browser data, time of visit;
• messages in the live chat, by e-mail and in Telegram, including attached files;
• documents the Client provided during an AML check.

Why we need it

1. To execute the Order and keep the Client informed of its status.
2. To answer requests and resolve disputes.
3. To perform AML checks and protect the Service and Clients from fraud.
4. To pay rewards under the affiliate program.

We do not sell data or use it for advertising.

Who we share it with

1. Banks and payment partners — only the Payout details and amount required for the payout.
2. Competent authorities — upon a lawful request.
3. No one else.

Cookies

1. A session cookie is used to sign in to the account.
2. A language cookie remembers the selected site language.
3. An affiliate cookie remembers whose link brought the Client, so the partner can be rewarded.
4. The site does not set advertising or analytics cookies.

Retention

Order data, correspondence and check materials are kept for 5 years after the Client's last operation, as AML rules require.

Protection

The site works over HTTPS only. Passwords are stored as hashes. Only staff who need the data for their work can access it.

Client rights

1. Find out what data is stored and correct inaccuracies.
2. Delete the account. Order data is kept until the end of the period required by AML rules.
3. To exercise these rights, e-mail support@jetbot.site from the address used in the Order or account.